Refund policy
Return Policy
At Custom Ballgloves, we want you to be completely satisfied with your purchase. That's why we offer a hassle-free 30-day return policy for all our products.
Eligibility Criteria:
To be eligible for a return, your baseball glove must meet the following criteria:
- The item must be in its original condition, unused, and with all tags attached.
- The glove must be returned within 30 days from the date of purchase.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns.
Initiating a Return:
To start a return, please follow these steps:
- Contact our customer service team to request a return authorization.
- Once your return request is approved, put your glove in a box and ship via UPS back to us.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a manufacturer defect or an error on our part.
Exchanges:
If you would like to exchange your baseball glove for a different size, color, or model, please contact our customer service team to arrange for an exchange.
Refunds:
Once we receive your returned item and verify that it meets our return policy criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
Exceptions:
Please note that certain items may not be eligible for return or exchange, including personalized or custom-made gloves, clearance items and gift cards.
Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to help!
